HERE TO HELP
Frequently asked
questions
Find quick answers about shopping, delivery, returns and your Boutiqy account.
01 / ORDERING
Orders
How do I place an order?
Add the pieces you love to your bag, choose your size and continue to checkout. Enter your delivery details and select a payment method to complete your order.
Can I change or cancel my order?
We begin preparing orders soon after checkout. Contact our support team as quickly as possible with your order number and we will let you know whether a change can still be made.
Where can I find my order confirmation?
We send an order confirmation to the e-mail address used at checkout. If it is not in your inbox, check your spam folder and make sure your contact details were entered correctly.
02 / GETTING IT TO YOU
Delivery
How long will delivery take?
Delivery times depend on the boutique, destination and shipping option selected. Your order confirmation and tracking updates will include the latest estimate for each shipment.
Can my order arrive in separate parcels?
Yes. Boutiqy brings together independent boutiques, so items in one order may be sent from different locations. Each parcel has its own delivery updates.
How can I track my order?
Use the tracking link in your dispatch e-mail or sign in to your account and open Purchases. You can also track an order with your order number and e-mail address.
03 / A GOOD FIT
Returns
How do I return an item?
Start a return from the Purchases section of your account, or use the return form if you checked out as a guest. Select the item and follow the instructions provided for its boutique.
How long do I have to return my order?
The return period and conditions can vary by boutique and destination. Check the return information included with your order before sending an item back.
When will I receive my refund?
Once the boutique receives and checks your return, the refund is sent to the original payment method. Processing time may vary by payment provider.
04 / CHECKOUT
Payments
Which payment methods can I use?
Available payment methods are shown at checkout. Options may differ depending on your delivery country.
When will I be charged?
Your payment is processed when you place your order. If your order ships in separate parcels, the payment details will remain available in your order summary.
05 / YOUR BOUTIQY
Your account
Do I need an account to shop?
No. You can check out as a guest. An account makes it easier to keep track of orders, save your details and collect your favorite pieces.
How can I update my e-mail or address?
Sign in and open Profile or Saved addresses to update your details. For an order that has already been placed, contact support as soon as possible.
